Last updated – 30/09/2026

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. This Returns & Refunds Policy applies to all clothing, shoes, handbags and hats purchased from us.

This policy explains our 30-day returns policy and does not affect any statutory rights you may have under applicable UK consumer law.

1. Our 30-Day Returns Policy

We offer a 30-day returns policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return under our 30-day returns policy, the item must:

• Be returned within 30 days of receipt;

• Be unworn and unused;

• Be in the same condition in which you received it;

• Have all original tags and labels securely attached;

• Be free from marks, stains, makeup, perfume, deodorant, fake tan, pet hair, smoke or other odours;

• Not have been washed, altered, repaired or otherwise modified;

• Be returned with all original packaging and accessories supplied with the item, where applicable; and

• Be accompanied by valid proof of purchase, such as your order confirmation or receipt.

Items that do not meet these requirements may not be accepted under our 30-day discretionary returns policy, subject to your statutory rights.

2. Clothing

Clothing may be tried on to determine fit and suitability, provided it is treated with reasonable care.

Items must be returned unworn and in a saleable condition, with all original tags and labels attached.

Please take care to avoid contact with makeup, perfume, deodorant, fake tan, food, smoke, pet hair or any other substance that may mark or affect the item.

Items must not be washed, dry-cleaned, altered or tailored before being returned.

3. Shoes

Shoes may be tried on indoors on a clean, suitable surface.

Shoes that have been worn outdoors or have marks, scuffs, dirt or damage to the soles may not be accepted under our 30-day returns policy.

Shoes must be returned with all original tags, packaging, boxes, dust bags and other accessories supplied with the item, where applicable.

Please do not use the original shoe box as the outer postage packaging. The shoe box should be protected with suitable external packaging to prevent damage during transit.

4. Handbags

Handbags must be returned unworn and unused, with all original tags and labels attached.

Where applicable, handbags must also be returned with their original dust bag, box, protective packaging, straps, accessories, authenticity cards and any other items supplied with the product.

The handbag must be free from marks, scratches, stains, makeup, perfume, odours or other signs of use.

5. Hats

Hats must be returned unworn and unused, with all original tags and labels attached.

They must be free from makeup, hair products, perfume, stains, odours, damage or other signs of wear.

Where applicable, the original packaging and protective materials must also be returned.

6. Original Tags and Labels

All original tags and labels must remain attached to items returned under our 30-day returns policy.

If tags or labels have been removed, damaged or altered, the item may not qualify for our 30-day discretionary return.

This requirement does not affect any statutory rights you may have where an item is faulty, defective, damaged or not as described.

7. Statutory Cancellation Rights

If you purchase goods from us online or through another distance-selling method, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.

If you exercise your statutory cancellation right, you must notify us within the applicable cancellation period. You will generally then have a further 14 days to return the goods.

You are permitted to handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in much the same way as you would be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.

Our 30-day returns policy is additional to, and does not replace, any statutory cancellation rights that apply to your purchase.

8. Faulty, Damaged or Misdescribed Items

Your statutory consumer rights are not affected by this policy.

If you receive an item that is faulty, defective, damaged or not as described, please contact us as soon as reasonably possible.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

Where an item is faulty or does not conform to the contract, we will deal with the matter in accordance with your statutory rights. Our requirement for original tags to remain attached does not override those rights.

9. Return Postage

For a change-of-mind return under our 30-day discretionary returns policy, the customer is responsible for the cost of returning the item unless we have expressly stated otherwise.

Where you exercise a statutory cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed to cover the cost or applicable law requires otherwise.

Where an item is faulty, defective, damaged or not as described, different statutory rules may apply.

10. Refunds

Once we receive your returned item, it will be inspected to ensure that it meets the applicable return requirements.

Where a refund is approved, it will normally be issued to the original payment method.

For statutory cancellations, we will provide refunds in accordance with applicable law. This may include the cost of standard delivery, but generally does not include any additional amount paid for an upgraded delivery service.

Where permitted by law, a deduction may be made if the value of an item has been reduced because it has been handled beyond what was reasonably necessary to inspect or try it.

11. Proof of Purchase

A valid proof of purchase is required for returns.

This may include your order confirmation, receipt, invoice or other reasonable evidence showing that the item was purchased from us.

12. How to Request a Return

To request a return, please contact us using the contact details provided on our website or in your order confirmation.

Please provide:

• Your full name;

• Order number;

• The item or items you wish to return;

• The reason for the return, where applicable; and

• Photographs or other relevant information if the item is faulty or damaged.

We will then provide you with the appropriate return instructions.

13. Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any statutory rights or remedies that you have under applicable UK consumer law.

Where your statutory rights provide protections that differ from the terms of this policy, your statutory rights will apply.

This policy should be read together with our Terms and Conditions and any other applicable policies published on our website.

If more than 15 business days have passed since we’ve approved your return, please contact us at timelessfashions.uk@gmail.com.

If you have any further questions or need assistance with a return, feel free to contact our customer service team at timelessfashions.uk@gmail.com