Shipping Policy

Shipping Policy

Last updated: 29 September 2026

Thank you for shopping with Timeless Fashions. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

All orders are normally processed within 1–2 business days after your order has been placed and payment has been successfully received.

Orders are processed and dispatched Monday to Friday, excluding weekends and UK public holidays.

During busy periods, promotional events, sales, or public holidays, processing times may occasionally be longer than usual.

If we anticipate a significant delay in processing your order, we will contact you using the contact details provided when placing your order.

2. Delivery

Available delivery options, estimated delivery times and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the delivery service selected, your location, seasonal demand, weather conditions and circumstances outside our reasonable control.

Once your order has been dispatched, responsibility for delivery will be handled in accordance with applicable UK consumer law and the terms applicable to your order.

3. Shipping Charges

Shipping charges are calculated based on the delivery option and destination selected and will be clearly displayed at checkout before you place your order.

Any applicable promotional or free-shipping offers will be subject to the terms stated at the time of purchase.

4. Shipment Confirmation and Tracking

Once your order has been dispatched, we will send you a shipment confirmation email containing your order details and, where available, your tracking number.

Tracking information may take up to 24 hours to become active after dispatch.

If tracking information does not appear to update immediately, please allow some additional time for the carrier's system to register the shipment.

5. Delivery Address

Please ensure that your delivery address and contact details are correct before completing your order.

We cannot guarantee that delivery details can be changed after an order has been dispatched.

If you provide an incorrect or incomplete delivery address, this may result in a delay or failed delivery.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter with the relevant delivery provider.

Where appropriate, we may request additional information from you to assist with the investigation.

We will work with the delivery provider to locate delayed or missing parcels and will take appropriate action in accordance with your statutory rights.

7. Damaged Deliveries

Please inspect your order when it arrives.

If your parcel or the goods inside appear to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and the damaged item where possible.

Please retain the original packaging and the damaged goods until we have advised you what to do next.

Any rights you may have in relation to goods that arrive damaged, faulty or not as described are not affected by this Shipping Policy.

8. International Orders

Where we offer delivery outside the United Kingdom, delivery availability, charges and estimated delivery times will be displayed at checkout.

International deliveries may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges are legally payable by the customer, they may be the customer's responsibility unless otherwise stated at checkout.

Delivery times for international orders may be affected by customs clearance and other circumstances outside our reasonable control.

9. Customs, Duties and Taxes

For international orders, customs duties, import taxes or other charges may be imposed by the destination country.

Where applicable, these charges are separate from the product price and shipping charge shown at checkout and may be payable by the recipient.

Timeless Fashions does not control customs charges or the customs policies of individual countries.

Customers are responsible for complying with applicable import requirements in their country.

10. Delivery Issues

If you experience a problem with your delivery, please contact us before taking any action with the delivery provider where possible.

We will assist with investigating delivery issues and will work with the relevant carrier where appropriate.

Nothing in this policy limits or excludes any rights you may have under applicable UK consumer law.

11. Returns and Refunds

For information about returning an item, please refer to our Returns & Refunds Policy.

Our Returns & Refunds Policy explains our 30-day returns policy, return conditions, refund process and your statutory consumer rights.

12. Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Timeless Fashions

Email: timelessfashions.uk@gmail.com

We will be happy to assist you with any questions regarding order processing, delivery or tracking.